Welcome to Transtek

+61 8 9331 7500

Product Return or Service (RMA) Request Form

Please complete the form below to request a repair or return for any items purchased from Transtek. On completion of this form, you will be contacted by our service coordinator to discuss the issue and provide you with further information regarding your request.
All product returns or services are offered in line with our Terms & Conditions of Warranty & Service. For specific information relating to the return of items purchased through our website, please see our FAQ Page.
For items requiring service or calibration not covered by our Standard Warranty or Manufacturer Service Level Agreement (SLA):
  • Items must be sent at your expense. We will not accept service items where charges are billed to the recipient.
  • On receipt of your item(s) we will provide an initial assessment of the device(s);
  • The standard cost for this assessment is $75.00 plus GST, per device;
  • If we are able to finalise the required repairs during the inspection without the need for additional labour or parts, we will complete the service to save you further costs.
  • Should additional labour or parts be required we will provide a quotation based on the known, anticipated costs to repair the item(s).
  • Complexity of repairs or certification standards may necessitate that the item(s) can only be repaired by the original manufacturer. In these instances, Transtek will advise you of the shipping costs & request your approval of these charges prior to the item(s) being sent to the manufacturer.

    IMPORTANT: I have specifically read the statements in regard to my obligations to back up any data on any devices capable of configuration or memory retention and, subject to any natural provisions of Australian law, I agree to hold harmless and release Transtek and its service partners and providers from any liability associated with any damage to or loss of any programs, data, or other information stored on any device(s) sent for repair.

    1. Website Terms and Conditions of Use:

      In these terms and conditions, “we” “us” and “our” refers to Transtek Pty Ltd. Your access to and use of all information on this website is provided subject to the following terms and conditions:

      We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.
      1. Registered Users
      1.1. In order to access certain services provided on this website, you must become a registered user. You must complete registration by providing certain information as set out on our membership/registration page.
      1.2. You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details from time to time when they change.
      1.3. On registration, we provide you with a password protected account, the access to which is your sole responsibility.
      1.4. We reserve the right to terminate your registration at any time if you breach these terms and conditions.
      2. Our Website Products & Services
      2.1. Our website and the services it offers are intended for the use of responsible adults over the age of eighteen (18) years. By proceeding to purchase through our website or by requesting any services through our website, you acknowledge that you are over 18 years of age, and that you agree to pay for these products and services as set out on our website.
      2.2. While we may display pricing for our products in alternate currencies for the benefit of international shoppers, all purchase prices are in Australian Dollars (AUD) and are exclusive of GST. The Australian Dollar price to be paid will be clearly shown during checkout from our website prior to payment being accepted. We reserve the right to amend our prices at any time.
      3. Product Descriptions
      3.1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any inaccuracy, we reserve the right to correct any error or omission. Product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research.
      3.2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour, nor that any given image will reflect or portray the full design or options relating to that product.
      4. Product Orders
      4.1. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and payment details. We undertake to take due care with this information, however, in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
      4.2. We undertake to accept or reject your order within Seven (7) days. We reserve the right to either accept or decline your order for any reason. No order is binding upon Transtek until it is accepted, either by confirmation of its acceptance or delivery of the order.
      4.3. Packaging and postage is an additional charge, calculated at time of purchase.
      4.4. Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. Our terms of payment are 'Cash in Advance'. If you hold a trading account, our terms of payment are listed in our 'Terms and Conditions of Sale'
      4.5. All risk of loss or damage to the goods passes to you at the point of sale when we despatch the goods. (Ex Works)
      5. Order Cancellation Due To Error
      5.1. We endeavour to ensure that all prices are current, however we reserve the right to amend our prices at any time. If you have placed an order, we reserve the right to cancel your order should we retrospectively find that the price of the product has changed significantly.
      5.2. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where you have already remitted payment or where your credit card has been charged, we will immediately refund your account or credit card for the total amount debited.
      6. Site Access
      6.1. When you visit our website, we give you a limited licence to access and use our information for personal use.
      6.2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
      6.3. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
      6.4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
      7. Hyperlinks
      7.1. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
      7.2. Linking our website without our prior written permission is not permitted. We reserve the right to serve you with notice if we become aware of such linking.
      8. Intellectual Property Rights
      8.1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
      8.2. All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
      8.3. Any comment, feedback, idea or suggestion (called "Customer Reviews") which you provide to us through this website becomes our property. If in future we use your Customer Reviews in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Customer Reviews for any commercial or non-commercial purpose without compensation to you, except as detailed on our website, or to any other person who has transmitted your Customer Reviews.
      8.4. If you provide us with Customer Reviews, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.
      9. Disclaimers
      9.1. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
      9.2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
      9.3. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
      10. Limitation of Liability
      10.1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.
      10.2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services and/or product/s we have supplied.
      11. Indemnity
      11.1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
      12. Force Majeure
      12.1. If a Force Majeure event causing delay continues for more than Thirty (30), we may terminate this Agreement by giving at least Seven (7) Notice to you. "Force Majeure" means any act, circumstance or omission over which we could not reasonably have exercised control.
      13. Jurisdiction
      13.1. These terms and conditions are to be governed by and construed in accordance with the laws of Western Australia and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Western Australia and you agree to submit to the jurisdiction of those Courts.
      13.2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
      14. Privacy
      14.1. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
      14.2. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from the Customer Service menu on our website.