Orders & Shipping Information

Obtaining a Quote

Requesting a quote allows you to obtain a price for special order items and items that are not listed on our website. Firstly add a product to your quote request by clicking the "Add to Quote" button located under the product catalogue or on the product page itself. Once you have added all the products you wish to receive a quote for, select the "My Quote" button in the top right corner to view your quote request. On the Request for Quote page, enter the quantities required and your details under the "Remarks" heading at the bottom of the page. Click on "Submit Quote Request" to submit your request.

Items that can't be ordered

Even after registering, some products cannot be ordered online due to their extreme complexity. You will be able to request a quote for these items by selecting "Add to Quote" and then viewing our Request for Quote page.

Availability & Stock

Ex Stock Items: Orders comprising items shown as in stock will generally be shipped the following business day after payment has been receipted into our account. We will endeavour to ship credit card orders the same day, where these are placed prior to 11:00AM WST, but this cannot be guaranteed. Please use the comments section to notify us of any specific urgency when placing your order, and we will do all we can to support your request.

Backorder Items: Due to the nature and diversity of our product range we are not able to deliver everything from stock. In the event that your order comprises goods that are not in stock we will contact you once we have confirmed availability details. Most items are able to be shipped within 2 - 3 weeks at the outset. For Australian orders, where possible we will cover the costs of any additional freight associated with backordered items.

Tax / GST

As we are primarily a business to business supplier, prices on our web site DO NOT include Australian GST, which is automatically added if the delivery address for the order is within Australia. The tax applicable is shown as a separate component during checkout before you confirm your order. A valid tax invoice can be printed and will be emailed to you if you provide us with your email address at the time your order is placed. For international clients, as our prices do not include any local taxes they are effectively export prices. Shipments are subject to local customs inspection and assessment of duties and taxes in accordance with your country's national legislation. We package goods for safe international transportation and provide multiple copies of commercial invoices and packing slips for customs entry requirements. Prices shown on customs documents are the actual invoice cost of the goods. Please do not ask us to show a different price.

Payment Options

Depending on your location and account type, the store allows a variety of payment methods including Credit Card, Electronic Funds Transfer or Telegraphic Transfer. Our credit card facility features industry standard secure 128bit SSL encryption and Transtek's website is fully PCI compliant. As many of the items we offer online are not always available ex-stock we have a special arrangement with our credit card processor, so that your card is not charged until we are ready to ship your goods. Instead, a hold for the amount of your order is paced on your card until we know when we are able to supply your order, and it is only at this point that your card is charged. This also has the added advantage of allowing us to make changes to your order more easily. In extremely rare cases where the order cannot be completed for an extended period of time this hold may elapse before we are in a position to charge your card. If this occurs we will contact you to explain the situation and re-instate the hold or charge your card.

Order Acceptance

Transtek accepts all orders subject to availability from our suppliers. While we endeavour to keep details on this site up to date we cannot accept liability for errors, omissions or correctness of any detail or specifications. Should we become aware of any difficulty in supply or change in product or specification we will contact you and attempt to resolve the situation to your satisfaction.

Shipping Options

Our site allows as many shipping options as possible, dependant on your shipping destination. Carriage restrictions do apply for shipment of items that contain lithium ion batteries. Full details of shipping options and costs for your order, based on the weight / size of the items, are provided prior to you completing the checkout process.

Shipping will be automatically calculated during checkout. Your credit card / order will not be charged until you confirm acceptance of the shipping freight.