Welcome to Transtek

+61 8 9331 7500
Customer Service

Transtek prides itself on excellent customer service. For us, its about on-going technical support that goes way past the sale, warranty and repairs when things go wrong, and re-certification reminders to ensure you keep on top of your quality objectives.

Need Help with a product or using our site?

We have an online FAQ Page to assist you in using our website.

If you can't find what you're looking for, our number is at the top of this page.  Out team will happily assist you in answering questions or selecting the best item to meet your requirements, and we promise that you won't have to navigate a confusing list of phone menu options just to talk to someone who can help you.

Customer Service
Need Support?

We'd like to think that the products we offer never have any issues, but that's unrealistic! So to help deal with the headaches caused when product problems arise, we have dedicated staff at our office to deal with after sales support, service and repairs. Our service department provides after sales and product support during office hours, and will assist you in getting things back up and running as soon as possible.

To send in a device for service, please complete our Product Return or Service Request (RMA) Form, so that we have the full details of the device and the issue being experienced. To ensure the safety and health of our receivals personnel, we do not accept items which arrive without a valid return materials authorisation.

Want a Catalogue?

Like almost everything these days, information is available digitally on all our products, however if you'd like a printed catalogue or CD from one of our suppliers please fill in a Catalogue Request and we'll get the requested copies sent out to you.

Feedback

If you have feedback on a particular product, we'd encourage you to leave a review using the 'Review tab that's available on each product page. This really helps other users who may be considering which equipment to purchase. Particularly well thought out or useful reviewers often find a token of our appreciation headed their way!

Finally, please do not hesitate to give us a call with any type of feedback, whether it be a suggestion, compliment or complaint about the customer service you have received. We are always looking for ways to improve and ensure that your experience of our company is as positive as it can be. For those of you who enjoy using social media, please join the conversations and keep up to date with the latest news regarding the company on LinkedIn and Facebook. We're here to help and we look forward to being of service to you.