Welcome to Transtek

+61 8 9331 7500

Help & FAQ

Your use of our website is governed by our website terms and conditions of use. You can download a copy of these terms and conditions here.

If you are having issues using our website, this Help / FAQ may be of assistance, otherwise please contact us and we'll be able to assist you further.

Website Usage
Privacy & Security
Quotations & Orders
Warranty & Returns
Website Usage

Creating an account
Due to commercial sensitivities and supplier restrictions, Transtek requires that you register with us by creating a user identity in order to view pricing information for some of our products. Creating an account will also enable you to keep items in shopping carts that were created during previous visits and manage any eventual orders that you place with us. To create an online account, use the Log In option in the top menu and create an account.
Your account
Once you have looged in, you will be able to review and edit any personal details that form part of your accounts at any time by visiting My Account. You will also find any history relating to quotes or orders you have placed with us, as well as saved shipping and billing information associated with your profile.
Resetting your password
Should you forget or misplace your password, you can reset it here. This page can also be found by selecting "Forgot / Reset Your Password" on our Login page. Simply enter the email address you used when registering on our site and a link allowing you to rest your password will be sent to you. Should you no longer have access to the email address associated with your account, please contact us & we'll identify you with information from your account and help you regain access to it.
Finding Products
The easiest way to find products you are looking for is by using the menu on the left hand side of the page and locating the product either by the type of product, by the application that it is used in, or by the supplier / manufacturer who makes it. Simply select
By Application to browse products by theior intended use;
By Product Type - the default option, providing all of our products in standard product categories. 
By Supplier - if you know who makes it. This will open a page dedicated to this supplier, with a list of categories of equipment and popular items they offer.
Alternatively to perform a text based search for a product, enter the product name or number into the search box to the right of our company logo at the top of the page. If it matches any existing search terms you'll see suggestions and the number of results found for each suggestion. Select the most relevant search term or hit enter to search for what you have typed.
Once you have opened a list of products, you are able to further refine your search by using the 'Shop By' filters to narrow down the list of available items. The filters available directly correspond to the products you have currently listed.
Product Information
Each product page is similar in nature, and depending on whether you are logged in, or just browsing as a guest will determine how much information you receive. Many of our products can only be purchased once you've completed a number of configuration selections. As you make each selection, the model number (or SKU) will change. Some products are just too complex for us to be able to show you prices or stock status, in which case please request a quote or give our office a call so we can assist you further.
Product Reviews
To leave a product review, select the 'Review' tab on the pertinent product page and leave your review. Only registered customers can leave reviews. Your review will be checked by our staff for relevancy and quality of information for prospective purchasers before being approved. Where a promotional discount is offered for your review, you must have purchased the product in question from our store.
Privacy & Security

Privacy Statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. Rest assured that your details are sent using 128 bit SSL encryption to our server only and will never be used for any other reason than to allow access to this site. We will not e-mail you or contact you unless you have given us your consent to do so, and will then always give you the chance to remove yourself from any mailing list.
Cookies
Cookies allow us to provide you with useful online features such as the ability to share your shopping cart across multiple browsers or save your login details. Just check the box titled "Remember Me" on our Login page and our website will remember you the next time you decide to visit. Even without using this feature, we will still save your shopping cart unless you click "Not <your username>?" in the top right corner. Logging out via the "Log Out" button will also delete any cookies we have on file. 
Security
Logging in to your account and placing orders automatically invokes industry standard 128-bit SSL (secure socket layer) to protect all communications & transactions. Credit Card details are handled directly by a third party PCI compliant card processor and are not held on our website in any form.
What information can I access?
You can access most of the details we hold by Logging In and going to the My Account page. There you can check the information that we hold about you at any time. Any personal information which we hold will be held securely in accordance with our internal security policy and the requirements of Australian Privacy Legislation.
Orders & Shipping

Obtaining a Quote
Requesting a quote allows you to obtain a price for special order items and items that are not listed on our website. Firstly add a product to your quote request by clicking the "Add to Quote" button located under the product catalogue or on the product page itself. Once you have added all the products you wish to receive a quote for, select the "My Quote" button in the top right corner to view your quote request. On the Request for Quote page, enter the quantities required and your details under the "Remarks" heading at the bottom of the page. Click on "Submit Quote Request" to submit your request.
Items that can't be ordered
Even after registering, some products cannot be ordered online due to their extreme complexity. You will be able to request a quote for these items by selecting "Add to Quote" and then viewing our Request for Quote page.
Availability & Stock
Ex Stock Items: Orders comprising items shown as in stock will generally be shipped the following business day after payment has been receipted into our account. We will endevour to ship credit card orders the same day, where these are placed prior to 11:00AM WST, but this cannot be guaranteed. Please use the comments section to notify us of any specific urgency when placing your order, and we will do all we can to support your request.
Backorder Items: Due to the nature and diversity of our product range we are not able to deliver everything from stock. In the event that your order comprises goods that are not in stock we will contact you once we have confirmed availability details. Most items are able to be shipped within 2 - 3 weeks at the outset. For Australian orders, where possible we will cover the costs of any additional freight associated with backordered items.
Tax / GST
As we are primarily a business to business supplier, prices on our web site DO NOT include Australian GST, which is automatically added if the delivery address for the order is within Australia. The tax applicable is shown as a separate component during checkout before you confirm your order. A valid tax invoice can be printed and will be emailed to you if you provide us with your email address at the time your order is placed. For international clients, as our prices do not include any local taxes they are effectively export prices. Shipments are subject to local customs inspection and assessment of duties and taxes in accordance with your country"s national legislation. We package goods for safe international transportation and provide multiple copies of commercial invoices and packing slips for customs entry requirements. Prices shown on customs documents are the actual invoice cost of the goods. Please do not ask us to show a different price.
Payment Options
Depending on your location and account type, the store allows a variety of payment methods including Credit Card, Electronic Funds Transfer or Telegraphic Transfer and Cheque. Our credit card facility features industry standard secure 128bit SSL encryption and Transtek's website is fully PCI compliant. As many of the items we offer online are not always available ex-stock we have a special arrangement with our credit card processor, so that your card is not charged until we are ready to ship your goods. Instead, a hold for the aount of your order is paced on your card until we know when we are able to supply your order, and it is only at this point that your card is charged. This also has the added advantage of allowing us to make changes to your order more easily. In extremely rare cases where the order cannot be completed for an extended period of time this hold may elapse before we are in a position to charge your card. If this occurs we will contact you to explain the situation and re-instate the hold or charge your card.
Order Acceptance
Transtek accepts all orders subject to availability from our suppliers. While we endevour to keep details on this site up to date we cannot accept liability for errors, omissions or correctness of any detail or specifications. Should we become aware of any difficulty in supply or change in product or specification we will contact you and attempt to resolve the situation to your satisfaction.
Shipping Options
Depending on your location, the store allows a variety of shipping options , including the use of your own nominated carrier. Full details of shipping options and costs for your order, based on the weight / size of the items, are provided prior to you completing the checkout process.
Free shipping: Transtek offers free shipping of all orders placed online where the nett value of the order (excluding tax) is greater than AUD $500.00 and where the delivery address is within Australia. <b>Free shipping does not apply to resale and wholesale orders.</b>

 

Warranty & Returns

Warranty
Transtek offers a manufacturer's warranty for all goods sold unless specifically excluded elsewhere (see Special Exceptions below). Warranty periods are detailed on this site and you can download our Terms & Conditions of Warranty & Service.
Special Exceptions
Specific products, particularly items offered as "end-of-line" or "web specials", may have specific returns policies and may not be subject to a manufacturer"s warranty, so be sure to read the information on the product pages concerned.
Refunds
We want you to be satisfied with your purchase. To try and ensure this we offer a 7 day, NQA (No Questions Asked) return policy on selected items purchased online via this store unless specifically excluded elsewhere (see Special Exceptions above). This policy is only offered to retail (end-user) customers, and applies to items shipped from stock. Items must be returned in as-new condition complete with all accessories, manuals and packaging and must be fully operational. To take advantage of this policy, customers must contact Transtek by phone, fax or email within 7 days of the date of invoice. The item(s) must be returned to Transtek at the customer's cost within 7 days of notification of their intention to return the items.
The purpose of this policy is to allow customers the added security to be able to purchase products sight unseen and return them, should they not, on physical inspection, be found to be suitable for the intended purpose. The 7 day NQA is specifically not intended for instances where an incorrect product is purchased, resale demonstrations, hire or other short term use. Transtek reserves the right on final inspection to refuse any return under this policy, or alternatively to offer a store credit in lieu of a refund where there is suspicion of the abuse of this policy.
Upon our satisfaction that the customer has met their obligations under the 7 day NQA policy, the customer will be offered their choice of a refund or store credit for the invoice value of the goods. Shipping and payment costs are not refundable. In instances where the 7 Day NQA policy does not apply, applications for refunds will be assessed in line with best practice under Australian Consumer Protection legislation.