Welcome to Transtek

+61 8 9331 7500

Help & FAQ

Your use of our website is governed by our website terms and conditions of use. You can download a copy of these terms and conditions here.

If you are having issues using our website, this Help / FAQ may be of assistance, otherwise please contact us and we'll be able to assist you further.

Website Usage
 
Privacy & Security
Quotations & Orders
Warranty & Returns
Website Usage

Creating an account
Due to commercial sensitivities and supplier restrictions, Transtek requires that you register with us in order to view pricing information or place an order for some of our products. Creating an account will also enable you to view shopping carts that were created during previous visits or manage your orders that you have placed with us.To create an account, go to the Create an Account page and fill in then submit the online form. Once you have created an account, you may log in by following the the instructions under the heading "Logging into your account".
Logging into your account
You can place orders in a fully encrypted, password-protected area by logging in via our Login page which can be found by clicking on the "Log In" link in the top right of the page. Now enter the email address and password that you used when registering your account and click the "Login" button. After logging in, you will be able to review your confirmed orders as well as change personal details by viewing your My Account page. Details such as your shipping address and billing information will be associated with your username, which then saves you from having to re-enter them the next time you order.
Resetting your password
If you forget or misplace your password and need to reset it, you can do so using the Forgot Your Password page. This page can be found by clicking the "Forgot Your Password" button on our Login page. Now enter the e-mail address you used when registering on our site and click submit. A link for resetting your password will then be sent to email you entered. If you no longer have access to the email address, Contact Us. We'll help you regain access to your account.
To search for a product, first click on the search bar found in the top-right corner on the page. As you type your product or model name, you will see search suggestions and the number of results found for each suggestion. You can now either press enter to search for what you have typed or click on a search suggestion to display all products relating to that keyword. The number of related products is displayed as a bold number to the right of the search suggestion.
Browsing Products
There are several ways to browse our products:
By Application - Browse products according to their application by clicking on "Our Products" in the top menu then clicking "By Application" from the side menu. Now select the Application type from the list that appears. Browsing our products via application is useful if you know where the product will be used but not exactly the type of product required.
By Product Type - Browse products according to type by either hovering over the "Our Products" button in the top menu and selecting a product type from the drop-down list. Alternatively you can also browse products according to type by clicking on "Our Products" in the top menu and then selecting the product type underneath "By Product Type" in the side menu. Browsing our products via type is handy if you know which type of product you need.
By Supplier - Browse products according to their supplier by clicking on "Our Products" in the top menu then clicking "By Supplier" from the side menu. Now select a supplier from the list that appears. Browsing our products via supplier is suitable if you know who supplies or manufactures your product.

 

Privacy & Security

Privacy Statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. Rest assured that your details are sent using 128 bit SSL encryption to our server only and will never be used for any other reason than to allow access to this site. We will not e-mail you our newsletter unless you have given us your consent and will then always give you the chance to remove yourself from our mailing list.
Cookies
Cookies allow us to provide you with useful online features such as the ability to share your shopping cart across multiple browsers or save your login details. Just check the box titled "Remember Me" checkbox on our Login page and our website will remember you the next time you decide to visit. Even without using this feature, we will still save your shopping cart unless you click "Not <your username>?" in the top right corner. Logging out via the "Log Out" button will also delete cookies. 
Security
Logging In to place orders brings you to a password-protected area where your details are kept. The placement of orders uses industry standard 128-bit SSL (secure socket layer) to protect all transactions until you confirm the order. This means that information such as credit card details are encrypted so that they are totally secure. Once confirmed, order information is stored and encrypted at a much higher level to make it hack-proof. The information remains encrypted in such a manner that only our authorised personnel can decrypt it.
What information can I access?
You can access most of the details we hold by Logging In and going to the My Account page. There you can check the information that we hold about you at any time. Any personal information which we hold will be held securely in accordance with our internal security policy and the requirements of Australian Privacy Legislation.

 

Orders & Shipping

Obtaining a Quote
Requesting a quote allows you to obtain a price for special order items and items that are not listed on our website. Firstly add a product to your quote request by clicking the "Add to Quote" button located under the product catalogue or on the product page itself. Once you have added all the products you wish to receive a quote for, select the "My Quote" button in the top right corner to view your quote request. On the Request for Quote page, enter the quantities required and your details under the "Remarks" heading at the bottom of the page. Click on "Submit Quote Request" to submit your request.
Items that can't be ordered
Even after registering, some products cannot be ordered online due to their extreme complexity. You will be able to request a quote for these items by selecting "Add to Quote" and then viewing our Request for Quote page.
Availability & Stock
Ex Stock Items: Orders comprising items shown as in stock will generally be shipped the following business day after payment has been receipted into our account. We will endevour to ship credit card orders the same day, where these are placed prior to 11:00AM WST, but this cannot be guaranteed. Please use the comments section to notify us of any specific urgency when placing your order, and we will do all we can to support your request.
Backorder Items: Due to the nature and diversity of our product range we are not able to deliver everything from stock. In the event that your order comprises goods that are not in stock we will contact you once we have confirmed availability details. Most items are able to be shipped within 2 - 3 weeks at the outset. For Australian orders, where possible we will cover the costs of any additional freight associated with backordered items.
Tax / GST
As we are primarily a business to business supplier, prices on our web site DO NOT include Australian GST, which is automatically added if the delivery address for the order is within Australia. The tax applicable is shown as a separate component during checkout before you confirm your order. A valid tax invoice can be printed and will be emailed to you if you provide us with your email address at the time your order is placed. For international clients, as our prices do not include any local taxes they are effectively export prices. Shipments are subject to local customs inspection and assessment of duties and taxes in accordance with your country"s national legislation. We package goods for safe international transportation and provide multiple copies of commercial invoices and packing slips for customs entry requirements. Prices shown on customs documents are the actual invoice cost of the goods. Please do not ask us to show a different price.
Payment Options
Depending on your location and account type, the store allows a variety of payment methods including Credit Card, Electronic Funds Transfer or Telegraphic Transfer and Cheque. Our credit card facility features secure 128bit SSL encryption, however if you are uncomfortable with entering your credit card details online, an option is provided for you to call us with your credit card details.
Order Acceptance
Transtek accepts all orders subject to availability from our suppliers. While we endevour to keep details on this site up to date we cannot accept liability for errors, omissions or correctness of any detail or specifications. Should we become aware of any difficulty in supply or change in product or specification we will contact you and attempt to resolve the situation to your satisfaction.
Shipping Options
Depending on your location, the store allows a variety of shipping options , including the use of your own nominated carrier. Full details of shipping options and costs for your order, based on the weight / size of the items, are provided prior to you completing the checkout process.
Free shipping: Transtek offers free shipping of all orders placed online where the nett value of the order (excluding tax) is greater than AUD $500.00 and where the delivery address is within Australia. Free shipping does not apply to resale and wholesale orders.

 

Warranty & Returns

Warranty
Transtek offers a manufacturer's warranty for all goods sold unless specifically excluded elsewhere (see Special Exceptions below). Warranty periods are detailed on this site and you can download our Terms & Conditions of Warranty & Service.
Special Exceptions
Specific products, particularly items offered as "end-of-line" or "web specials", may have specific returns policies and may not be subject to a manufacturer"s warranty, so be sure to read the information on the product pages concerned.
Refunds
We want you to be satisfied with your purchase. To try and ensure this we offer a 7 day, NQA (No Questions Asked) return policy on selected items purchased online via this store unless specifically excluded elsewhere (see Special Exceptions above). This policy is only offered to retail (end-user) customers, and applies to items shipped from stock. Items must be returned in as-new condition complete with all accessories, manuals and packaging and must be fully operational. To take advantage of this policy, customers must contact Transtek by phone, fax or email within 7 days of the date of invoice. The item(s) must be returned to Transtek at the customer's cost within 7 days of notification of their intention to return the items.
The purpose of this policy is to allow customers the added security to be able to purchase products sight unseen and return them, should they not, on physical inspection, be found to be suitable for the intended purpose. The 7 day NQA is specifically not intended for instances where an incorrect product is purchased, resale demonstrations, hire or other short term use. Transtek reserves the right on final inspection to refuse any return under this policy, or alternatively to offer a store credit in lieu of a refund where there is suspicion of the abuse of this policy.
Upon our satisfaction that the customer has met their obligations under the 7 day NQA policy, the customer will be offered their choice of a refund or store credit for the invoice value of the goods. Shipping and payment costs are not refundable. In instances where the 7 Day NQA policy does not apply, applications for refunds will be assessed in line with best practice under Australian Consumer Protection legislation.